Pinnacle Tvcenter Pro 4.94 Pinnacle HDTV Ultimate Stick Problem!?

Pinnacle HDTV Ultimate Stick Problem!? - pinnacle tvcenter pro 4.94

I have a Pinnacle HD Pro Stick Ultimate, and I try to use it w / TVCenter Pro, but every time I open the program, I get an error message that says "no channel or equipment available," J "I have tried to the stick in different USB ports, re-use the software installed, and channel scan times. What can I do? "It worked very well for about 2 hours, but then ended, and now I get this error message. I have attached a son cable to cable to the device to the TV" to "in-situ pin on the back a digital cable box. Any tips?